Prepare
Clinic identity
Use current business and practitioner information. Account eligibility and ordering access should be confirmed directly.
For clinic teams
Make every handoff easier to review
A complete order connects the clinical assessment, patient goals, footwear, capture, prescription choices, and an accountable follow-up path.
Assess
Patient context
Connect the reason for the order with findings, goals, footwear, activity, and follow-up responsibilities.
Submit
Complete handoff
Send the accepted capture and prescription through the designated secure channel—not ordinary email.
Review
Resolve questions
Respond to laboratory questions before fabrication and document material order changes.
Patient data: do not send patient records, prescriptions, scans, or medical images to the public contact email. Use only the current secure clinic workflow supplied for that purpose.
A complete order is also a privacy-controlled order
Before onboarding, verify the clinic identity, practitioner eligibility, service terms, secure account destination, support route and who may authorize changes. Use the minimum patient information needed for the order and keep prescriptions, scans and identifiable records out of ordinary email. Document who can view, correct, export and retain submitted information.
Pre-production review
Check patient/order identity, laterality, capture completeness, clinical goal, target footwear, construction choices and any contradictory instructions. Questions should pause production when the answer affects design or fit. Record the question, agreed answer, authorizer and date so quality control checks the final approved order. Confirm whether physical casts, digital files, photographs or supporting documents need to be returned, retained or securely destroyed.
Delivery and exception handling
On receipt, inspect the device against the prescription before dispensing. Record fit, footwear interaction, education and follow-up according to the provider’s scope and standards. Establish routes for shipping damage, incorrect identity, manufacturing variance, adjustment, refurbishment and a changed clinical presentation. The laboratory can resolve manufacturing questions, but it does not replace patient-specific clinical judgment.