Frequently asked clinic questions
Does a three-dimensional scan determine the orthotic design?
No. A scan, cast or impression represents foot geometry. The assessment, intended outcome, footwear, prescription parameters and professional judgement determine what the laboratory is asked to manufacture.
Can one orthotic fit every shoe?
Not reliably. Shoe volume, last shape, liner, heel counter, fastening and activity can change how the same device sits and feels. Confirm the intended footwear before design and reassess each device–shoe combination at fitting.
Does a softer cover make a device appropriate?
A cover changes the interface, not the underlying indication or complete design. Cushioning, friction, durability, hygiene, shoe volume and the shell or accommodation beneath it need to be considered together.
Who is responsible for fitting and follow-up?
The appropriately qualified provider remains responsible for work within their professional scope, including assessment, prescription where applicable, dispensing, education and follow-up. A laboratory manufactures and supports the order but does not replace patient-specific clinical judgement.
What should trigger a laboratory question?
Missing laterality, an incomplete capture, contradictory construction choices, unclear accommodation location, incompatible footwear volume or a material change requested without authorization should pause fabrication until the responsible party resolves the issue.
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