Adjustment and repair requests
Describe the problem before changing the device
Wear, fit, footwear, symptoms, and the original prescription context help determine whether an adjustment, refurbishment, or new clinical assessment is the safer next step.
Current repair-request boundary
Orthotic Energy’s current laboratory application publicly displays a repair form asking for contact details, an orthotic number, a description and four device photographs. The existence of that HTTPS form was verified, but its retention, attachment safeguards, access controls and privacy notice were not established by this review. This rebuilt site therefore does not reproduce or deep-link the upload form. Contact Orthotic Energy with a non-sensitive enquiry first if you need current submission instructions.
Information that helps an adjustment request
- Original order or device identifier, when available
- Patient-reported problem in their own words and when it occurs
- Clinical re-assessment findings relevant to the request
- Current footwear, wear pattern, device age, and visible damage
- Changes in health, activity, body weight, footwear, or symptoms
- Requested outcome without prescribing a laboratory change unsupported by assessment
When repair may not be the answer
A damaged shell, substantial change in presentation, incompatible footwear, unclear prescription history, hygiene issue, or device beyond a reasonable service condition may require a fresh clinical assessment or replacement rather than refurbishment. The responsible provider should decide whether continued use is appropriate while the issue is reviewed.
No turnaround, acceptance, price or shipping promise is made on this public page.
Separate four different requests
Adjustment changes fit or an approved design detail. Refurbishment renews worn components such as a cover. Repair addresses damage. Replacement creates another device. The appropriate route depends on the current assessment, original order, device condition and footwear.
Do not conceal evidence
Avoid home grinding, heating, bending, gluing or trimming before professional review. Those changes may alter the prescription, create rough edges or make the original problem harder to diagnose. Photograph damage only through the approved secure route when the laboratory requests it; do not send patient information to the public email. Clean and package returned devices according to the laboratory’s current instructions and disclose contamination concerns before shipping.
Outcome and authorization
Describe the desired outcome, not merely the workshop action. If a change is approved, record who authorized it, what changed and how the result will be checked at fitting. A laboratory can assess whether repair is technically possible, while the responsible provider determines whether continued use and the clinical plan remain appropriate.